Customer Service

What makes a good shopping experience? Quality merchandise and great customer service. If you can find what you want quickly, and get help when you need it, you will be a happy shopper. Great customer service is what separates the big department stores from the smaller individual businesses like Custom Design Sweater Studio.

It is my goal to provide excellent customer service, the kind you just can't find in a department store. No detail of your hand knitted custom design is too small to discuss with me, from size and placement of buttons, to type of neckline finish, length of sleeves or size and placement of a pocket. Every email will be answered, usually within 24 hours (longer on weekends). I love designing and hand knitting unique and customized sweaters on my home knitting machine, and will give you my full and complete attention. I promise you that I will do my best to make sure that your shopping experience is a good one, and that your custom design sweater is knitted exactly as you have instructed.

Here on this page you will find links to information about sizes, yarn colors, features like sleeve styles and necklines, as well as how to place an order, how to pay the deposit, shipping/handling, delivery times, cancellations and refunds, etc. If you still have a question, try looking in the Frequently Asked Questions section, a small but growing page of my customers' favorite questions.

Please don't hesitate to send me an email; it is absolutely the quickest and fastest way to reach me.

Or, you can call me at 1-888-797-1088 or 1-201-693-7239.  While I don't always pick up the phone while I am knitting, I do listen to my voice mail messages every day. If you prefer to speak on the phone, we can set up a time which will be convenient for you.

Need to mail something to me? The address is: Mrs. Susan G. Feltman, Custom Design Sweater Studio, P.O. Box 73, Leonia, NJ 07605.

Custom Design Sweater Studio has a fax machine, which can be useful if you want to fax a sketch to me. Please ask for the fax number and let me know when you will be sending the fax, so I will be sure to have the machine turned on. We can also use Skype or FaceTime, if you want - please ask me in an email, and we will set up a convenient time.

Frequently Asked Questions

Here you will find a list of those questions asked most often by my customers - check here first, to see if your question has already been answered.

Yarn Color Choices

This page contains information about different yarn colors available in 100% medium weight cotton, which comes in 141 beautiful colors. At present only the 49 most popular colors are shown - but as I continue to update my website, this page will soon have a complete list of all colors available in both cotton and wool . Meanwhile, if you have questions about a specific color, I can email a photograph to you of the color card for the shade you want. Or, you can purchase a full set of the cotton color cards from this page, for $18.00. Wool is also available, although photos of the choices are not yet on the website. If you want information about wool yarn, please ask.

Please click "back" on your browser after viewing the yarn colors, to return to this page.

Sizes and their Measurements

Here are the size charts, with measurements for each size. It's easy to adjust the size, for instance, you can have two inches of additional length in the body and/or sleeves. This page contains my YouTube video, "How to Measure for Your Custom Design Sweater", showing how to measure your favorite teeshirt for the four measurements needed to plan your sweater design. If you prefer to have me do the measuring for you, there are  instructions on this page for sending a garment to be measured, photographed and returned.

Pleasea click "back" on your browser after viewing the sizes and their measurements, to return to this page.

Store Policies

Read all about the store policies for Custom Design Sweater Studio - how to place an order, methods of payment accepted, refunds, cancellations, delivery times, etc. The payment method is explained (half at the time the order is placed, then the other half later when the order is about to be knitted). Customer privacy is a priority; I will always protect your information the way I would want my own information protected. Email addresses will not be sold, ever. Credit card numbers are never stored in my computer.

How to Order

Wondering how to get started? This page explains how easy it is. Whether you have found the exact sweater you were looking for on this website, or can't find your design anywhere, together we can design the perfect custom hand knit sweater for you.

Payments

This is where you will go when we have finished discussing your custom design, and have agreed on all of the details like size, color and pattern, and price. Now that you are ready to place your order from the website, the Payments page takes you to the online order form.

About Susan

Read more about me, Susan Greenberg Feltman, and Custom Design Sweater Studio, and how a hobby became a real business. From selling baby sweater and hat sets at local crafts shows, to knitting for Nickelodeon, LinkdIn and the Food Network, this little business continues to be a source of pride and joy.

Search

Looking for something? Search this website for one or more keywords, like "cardigan" or "men's vest".

Testimonials

About half of my customers write to me when the receive their garments. I really enjoy these emails and letters, and it is wonderful to know that they are pleased with their purchases.